RFE Service Goes the Extra Mile- By Bicycle!

Posted on: January 29th, 2015

The Vancouver Community College reported an emergency hood system failure and our Vancouver Service Team jumped into action!

From: Tony M.
Sent: Tuesday, January 27, 2015 9:30 AM
To: Conrad Goff; ‘Vancouver Techs’
Subject: Re: VCC DTN Campus 316A

Hi Conrad,

Just wanted to say thanks for the ‎quick turnaround on the job this morning. The excellent level of service I have received over the years is the reason I have never felt the need to go out for competitive pricing.

Thanks also to Steve for the call this morning and to Marc for attending so quickly.

Regards,

Tony

From: Conrad Goff
Sent: Tuesday, January 27, 2015 2:31 PM
To: ‘Tony M.’; ‘Vancouver Techs’
Subject: RE: VCC DTN Campus 316A

Hello Tony

You are most welcome and thank you for your business over the past years.

It might be of interest to know that the service call to you this morning was our first ever “Green” service call.

When I received your email we had no vehicle to attend the site, Marc and his “can do” attitude immediately said he could do the call.

He loaded up his backpack with the part and some tools and jumped onto his mountain bike and peddled to VCC. (picture attached)

Thus we will not be charging you a truck charge for this service call and with downtown traffic the way it is the travel time is the same!

Let me know if you need anything else and have a great week.

Conrad Goff,  Service Manager

Russell Food Equipment LTD.

DSC_0249

 

Vancouver Service Tech, Marc Stoffman on his way!

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