Create Legendary Customer Service

Posted on: March 18th, 2015

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Our thanks to Uber Bar Tools for the article.

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New from Dudson China- Harvest!

Posted on: March 17th, 2015

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Featured on our 2015 Spring Flyer- special introductory pricing now in effect for pre-orders!

Call your nearest Russell Branch and arrange for a special presentation and sample viewing today!

 Download a brochure here!

Sneak Peak at Nordstrom Ottawa!

Posted on: February 24th, 2015

 

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The Russell Ottawa Team has been busy installing all the food service equipment for the New Rideau Center  location which is due to open March 6th. All the finishing touches are done and they are ready to serve guests!

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The Russell Calgary Team completed Nordstrom’s first Canadian location at the Chinook Center store which opened in 2014.

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We are also building Nordstrom’s third Canadian location in Vancouver which is due to open in the Fall of 2015.

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Stay tuned for three more Ontario locations in 2016 & 2017!

THANK YOU NORDSTROM!

We are proud to be your Canadian Food Service Equipment Supplier!

 

2015 Consumer Choice Awards- WE WON!

Posted on: January 30th, 2015

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Helping consumers make better choices since 1987, Consumer Choice Award is the only organization in Canada to determine the top-ranked service providers in various categories by conducting an independent market research survey that is statistically accurate.

Consumer Choice Award recipients are not selected by a panel of judges, but are chosen by you… the consumer.

Each year, consumers are surveyed all across Canada to gather their opinions, perceptions and expectations regarding the services they choose on a daily basis. Leger Marketing, the leading Canadian-owned market research firm, is mandated to conduct the consumer and business surveys.

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Russell Food Equipment is the 2015 Consumer Choice Award Winner!

VCR Consumer Choice 2015

RFE Service Goes the Extra Mile- By Bicycle!

Posted on: January 29th, 2015

The Vancouver Community College reported an emergency hood system failure and our Vancouver Service Team jumped into action!

From: Tony M.
Sent: Tuesday, January 27, 2015 9:30 AM
To: Conrad Goff; ‘Vancouver Techs’
Subject: Re: VCC DTN Campus 316A

Hi Conrad,

Just wanted to say thanks for the ‎quick turnaround on the job this morning. The excellent level of service I have received over the years is the reason I have never felt the need to go out for competitive pricing.

Thanks also to Steve for the call this morning and to Marc for attending so quickly.

Regards,

Tony

From: Conrad Goff
Sent: Tuesday, January 27, 2015 2:31 PM
To: ‘Tony M.’; ‘Vancouver Techs’
Subject: RE: VCC DTN Campus 316A

Hello Tony

You are most welcome and thank you for your business over the past years.

It might be of interest to know that the service call to you this morning was our first ever “Green” service call.

When I received your email we had no vehicle to attend the site, Marc and his “can do” attitude immediately said he could do the call.

He loaded up his backpack with the part and some tools and jumped onto his mountain bike and peddled to VCC. (picture attached)

Thus we will not be charging you a truck charge for this service call and with downtown traffic the way it is the travel time is the same!

Let me know if you need anything else and have a great week.

Conrad Goff,  Service Manager

Russell Food Equipment LTD.

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Vancouver Service Tech, Marc Stoffman on his way!

More 10 Year Awards in Winnipeg

Posted on: January 29th, 2015

Congratulations to Deborah Woodrow and Peter Hubert for 10 years of service!

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Winnipeg General Manager, Mr. Doug Schon  has the pleasure of presenting a Birks “RFE” Custom engraved watch to both recipients.

Red River College / Russell Food Equipment Scholarship

Posted on: January 8th, 2015

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Each year, Russell Winnipeg present a cash scholarship award to the top first year students in both the culinary arts and hotel/restaurant management programs.

Congratulations to the 2014 winners!

Culinary Arts – Rosshiel Lagman

Hotel & Restaurant Management – Thong Pham

This is not an easy award to win as the competition is grueling for the top spot. We are immensely proud to be associated with such talented individuals and we wish Rosshiel and Thong the very best of luck in their future careers.

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Thong Pham,  Rosshiel Lagman, Doug Schon-RFE Manager

 

Russell Vancouver’s Planning & Design Open House

Posted on: December 6th, 2014

P&D Reception

This special invitation only event was extended to BC’s leading architects, planners and engineers to come down and talk shop about how to better serve the unique design and engineering requirements of the food service industry.

 

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A  special presentation was made by Mr. Mark Tiles of  AirMaid Ozone ventilation, Europe’s leading alternative to expensive UV exhaust  filtration systems.

Traditional UV Exhaust systems are an expensive headache for Canadian restaurant operators and Russell has found a solution by partnering with AirMaid, Contact the Russell Vancouver Team to find out more about this simple and innovative approach to use the power of ozone to clean and filter your exhaust air without the high maintenance costs.

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The evening was a fantastic success and Mr. Allan Weber, Vancouver Contract Manager would like to express his thanks to all who attended.

If you are planning a new restaurant or renovation, give Allan a call. We have the expertise and the team to help you turn your unique vision into a successful reality.

Well known Victoria restaurant chain renovates!

Posted on: December 4th, 2014

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Dimitri Mavrikos and his two brothers, Steve and George, came to Victoria from Vancouver with the dream of opening their own restaurant. Their goal was to open a restaurant that not only offered excellent food but great service and a fun casual atmosphere as well. They wanted a place that felt like home and in the summer of 1974 Romeo’s Place was created.

There are currently five Romeo’s locations on Vancouver Island and the family is honored to be celebrating 40 successful years in the restaurant industry.

The Hillside store just did a total front of the house renovation and the Russell Victoria Team helped to upgrade their table top & food presentation by suggesting Dudson china and Max cutlery.

Congratulations- Business is booming!

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Another 10 Year Award in Winnipeg!

Posted on: November 24th, 2014
Congratulations to Peter Hubert for his 10 years of service in our Winnipeg Planning & Design Dept.

Peter originally joined RFE Vancouver as a draftsman and spent 11 years there before joining the RFE Winnipeg team!

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Manager Doug Schon (L) makes a selfy while presenting Peters award!